SHIPPING & RETURNS POLICY
Effective Date: 18 June 2026
GL WIGS operates on a structured fulfilment system to maintain quality control and consistent delivery standards.
Processing & Dispatch
Orders begin processing once full payment has been successfully received and confirmed.
Most made-to-order units arrive within approximately 10–14 business days from the date your order is placed.
In-stock items are typically dispatched within 24–48 hours.
All GL WIGS units are quality checked and finished in Australia before dispatch.
Shipping Timeframes
All orders are shipped via Australia Post.
Estimated delivery timeframes:
Australia
• Standard Shipping: 2–6 business days
• Express Shipping: 1–3 business days
New Zealand
• Estimated delivery: 4–10 business days
Delivery timeframes are estimates only and are not guaranteed.
Additional processing or delivery delays may occur due to:
• Public holidays
• Peak sales periods
• Shipping carrier delays
• Customs processing
• Extreme weather events
• Other circumstances outside GL WIGS control
Tracking information is provided by email once your order has been dispatched.
Returns & Exchanges
Due to hygiene requirements and the nature of human hair products, strict return conditions apply.
Returns may only be considered where:
• The item is unused
• Lace remains uncut
• Hairnet remains intact
• Item remains in original packaging
• Contact is made within 24 hours of delivery
Change of mind returns are not accepted.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact hello@glwigs.com.au within 24 hours of delivery.
Please provide:
• Your order number
• Clear photographs of the issue
Claims are reviewed upon inspection.
Store credit or another suitable remedy may be provided where required under Australian Consumer Law.
Non-Returnable Items
The following items are not eligible for return:
• Pre-order items
• Custom or special-order items
• Clearance or final sale items
• Wigs that have been worn, washed, coloured, cut or altered
• Items returned without prior approval
Lost, Delayed or Missing Parcels
Once an order has been dispatched, delivery is managed by the shipping carrier.
If a parcel is lost or delayed, GL WIGS will assist customers with carrier investigations where possible.
Customers are responsible for ensuring their shipping address is correct at the time of purchase.
Contact Information
For enquiries regarding shipping or returns:
GL WIGS
ACT, Australia