REFUNDS & STORE CREDIT POLICY
Effective Date: 18 June 2026
GL WIGS prioritises quality control and customer satisfaction. Due to the hygiene nature of human hair products, strict return conditions apply.
Nothing in this policy excludes, restricts, or modifies any rights available under Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If you believe your item is faulty, damaged, or incorrect upon arrival, please contact GL WIGS within 24 hours of delivery.
To request a review:
• Email hello@glwigs.com.au within 24 hours of delivery
• Provide your order number
• Provide clear photos of the issue
If approved for return, the item must be:
• Unworn
• Uncut
• Unwashed
• Unaltered
• Lace fully intact
• In original packaging
All claims are reviewed upon receipt and inspection of the returned item.
Store credit or another suitable remedy will be provided where required under Australian Consumer Law.
Claims are not accepted for:
• Change of mind
• Texture preference
• Colour tone variation
• Minor shedding (normal for human hair)
• Damage caused after delivery
Store Credit Eligibility
Store credit may be offered where approved by GL WIGS and subject to the following conditions:
• Item is unused
• Lace remains uncut
• Hairnet remains intact
• Item remains in original packaging
• Request is made within 24 hours of delivery
Store credit is valid for 2 years from the date of issue.
Returned items that do not meet hygiene standards will be rejected and returned at the customer’s expense.
Non-Returnable Items
The following items are not eligible for return, refund, or store credit:
• Pre-order items
• Custom or special-order items
• Clearance or final sale items
• Wigs that have been worn, washed, coloured, cut, or altered
• Items returned without prior approval
Return Process
• Email hello@glwigs.com.au within 24 hours of delivery
• Provide your order number and clear images of the issue
• If approved, return instructions will be provided
Customers are responsible for return shipping costs unless otherwise required under Australian Consumer Law.
Unauthorised returns will not be accepted.
Processing Times
Store credit, where approved, is generally issued within 3 business days after inspection and approval of the returned item.
Payment Disputes & Chargebacks
Customers agree to contact GL WIGS before initiating a payment dispute or chargeback.
If a chargeback is initiated without prior communication, the order may be reviewed and store credit withheld pending investigation.
Fraudulent disputes may result in:
• Order cancellation
• Account restrictions
• Further action where necessary
Hygiene & Product Integrity
For hygiene and product integrity reasons, GL WIGS cannot resell wigs that have been worn, washed, altered, coloured, cut, or had the lace modified.
Returned items must be in their original condition and meet all return eligibility requirements.
These requirements help protect both GL WIGS and our customers by ensuring all products remain hygienic and suitable for sale.
Contact Information
For enquiries regarding this policy:
GL WIGS
ACT, Australia